{"id":26704,"date":"2016-06-21T14:04:55","date_gmt":"2016-06-21T12:04:55","guid":{"rendered":"https:\/\/staging-www.jonnyfresh.com\/faq\/"},"modified":"2023-02-09T00:39:10","modified_gmt":"2023-02-08T23:39:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging-www.jonnyfresh.com\/en\/faq\/","title":{"rendered":"Questions and answers (FAQ)"},"content":{"rendered":"<div class=\"fsn-row full-width-row fsn-69e49c5313baa jf-promo light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-7 order-2 order-md-1 text-center text-md-start jf-promo-content\"><div class=\"fsn-column-inner fsn-69e49c5313c40 light\"><div class=\"fsn-text fsn-69e49c5313c97 jf-promo-text\">\n<h1>Questions and answers (FAQ)<\/h1>\n<h2>All about ordering, cleaning and delivery service<\/h2>\n<\/div><div id=\"component-26460\" class=\"component fsn-69e49c531412e\"><div  class=\"fsn-row full-width-container fsn-69e49c53142fd light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-69e49c5314350 light\"><div class=\"fsn-text fsn-69e49c5314388\">\n<p>Still have questions?<\/p>\n<nav class=\"jf-phone-numbers\"><a href=\"tel:+4930536034570\"><img decoding=\"async\" src=\"https:\/\/static.jonnyfresh.com\/wp-content\/uploads\/flags\/en.png\" alt=\"UK flag\" width=\"17\" height=\"17\" \/> +49 30 536 034 570 <span class=\"material-icons\">phone<\/span><\/a><\/nav>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"col-12 col-md-5 order-1 order-md-2 jf-promo-img-container\"><div class=\"fsn-column-inner fsn-69e49c53143c4 light\"><div class=\"fsn-text fsn-69e49c53143f2\">\n<div class=\"jf-promo-img-mask\"><img decoding=\"async\" src=\"https:\/\/staging-www.jonnyfresh.com\/wp-content\/uploads\/2022\/02\/jonny_fresh_faq.jpg\" alt=\"Questions and answers (FAQ)\" class=\"alignnone size-full wp-image-18571 jf-promo-img\" width=\"100%\" height=\"100%\" \/><\/div>\n<div class=\"jf-promo-img-mask-shadow\"><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fsn-row full-width-row fsn-69e49c5314440 jf-promo-box jf-promo-box-light light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-69e49c531456d jf-promo-box-content light\"><div class=\"fsn-text fsn-69e49c531464f\">\n<h3 style=\"text-align: center;\">Questions regarding delivery service<\/h3>\n<div class=\"accordion jf-accordion\">\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingOne\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseOne\"><span class=\"material-icons\">expand_circle_down<\/span> How large is your pickup and delivery range?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseOne\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingOne\">\n<div class=\"accordion-body\">\n<p>We currently offer our services for private customers in Berlin, Potsdam, Hamburg, Munich, Frankfurt, Hanover and Vienna. Additionally, for business customers only, we offer the service in Bremen, Dortmund, Dusseldorf, Cologne, Mannheim, Munster, Nuremberg and Stuttgart. You can find out if we deliver to your address by visiting our <a href=\"\/en\/\">homepage<\/a> and entering your postal code in the search field. Pickup and delivery can be made to residences, offices, hotels, a company\u2026 And the pickup location can differ from the delivery location.<\/p>\n<p>By the way: Jonny Fresh offers fresh laundry delivered nationwide in a <a href=\"\/en\/dry-cleaning-with-parcel-delivery\/\">package<\/a> for business customers.<\/p>\n<p><a href=\"\/en\/dry-cleaning-with-parcel-delivery\/\">Paketservice<\/a> for B2B Customers throughout Germany.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingTwo\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseTwo\"><span class=\"material-icons\">expand_circle_down<\/span> Which delivery times are offered?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseTwo\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingTwo\">\n<div class=\"accordion-body\">\n<p>We pick up and deliver Monday through Friday. Delivery times depend on the city and postal code. Possible times are displayed for selection during the order process. The time for pickup and delivery can also be selected based on availability.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingThree\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseThree\"><span class=\"material-icons\">expand_circle_down<\/span> How does pickup work?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseThree\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingThree\">\n<div class=\"accordion-body\">\n<p>Our drivers will bring a laundry bag with them to the pickup appointment. Your textiles will be transported for cleaning in this bag and thus kept securely separated from the other orders.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingFour\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseFour\"><span class=\"material-icons\">expand_circle_down<\/span> How about delivery?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseFour\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingFour\">\n<div class=\"accordion-body\">\n<p>You will receive your clean articles hung on a hanger and protected by wrapping or, in the case of textiles, such as flat, folded laundry that cannot be hung up, packed in paper.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingFive\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseFive\"><span class=\"material-icons\">expand_circle_down<\/span> What happens when i miss the pickup or delivery?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseFive\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingFive\">\n<div class=\"accordion-body\">\n<p>When you miss the pickup or the delivery we will send you a mail that contains a link. Easily use the link to choose a new pickup or delivery time.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingSix\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseSix\"><span class=\"material-icons\">expand_circle_down<\/span> What does Jonny Fresh do for my safety in the ongoing Covid-19 situation?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseSix\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingSix\">\n<div class=\"accordion-body\">\n<p>All hygiene and safety measures of Jonny Fresh concerning COVID-19 can be found <a href=\"\/en\/hygiene-covid-19\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"fsn-text fsn-69e49c5314677\">\n<h3 style=\"text-align: center;\">Questions on ordering<\/h3>\n<div class=\"accordion jf-accordion\">\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingOne2\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseOne2\"><span class=\"material-icons\">expand_circle_down<\/span> How much does the laundry service cost?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseOne2\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingOne2\">\n<div class=\"accordion-body\">\n<p>Due to the fact that the price is caused by the textiles and the amount of pieces it is not possible to name a general price for the laundry service. When you visit the shop you will get an overview about all prices.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingTwo2\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseTwo2\"><span class=\"material-icons\">expand_circle_down<\/span> Is there a minimum order value?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseTwo2\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingTwo2\">\n<div class=\"accordion-body\">\n<p>The minimum order value for private customers is 25\u20ac.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingThree2\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseThree2\"><span class=\"material-icons\">expand_circle_down<\/span> Are there pickup and delivery fees?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseThree2\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingThree2\">\n<div class=\"accordion-body\">\n<p>Yes, we have a pickup and delivery fee of 4,95\u20ac. But the fee is waived from 50\u20ac.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingFour2\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseFour2\"><span class=\"material-icons\">expand_circle_down<\/span> How do I redeem vouchers?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseFour2\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingFour2\">\n<div class=\"accordion-body\">\n<p>You will find a detailed explanation of how to redeem vouchers here:<\/p>\n<p><strong>1. Fill laundry basket<\/strong><br \/>\nFill the laundry basket with the products to be cleaned<\/p>\n<p><strong>2. Go to checkout<\/strong><br \/>\nGo to the checkout, select the address as well as the desired pickup and delivery appointments, and select the payment method button<\/p>\n<p><strong>3. Enter voucher code<\/strong><br \/>\nEnter the voucher code in the entry field beside or under the possible payment methods offered \u2013 the payment balance will be automatically adjusted<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingFive2\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseFive2\"><span class=\"material-icons\">expand_circle_down<\/span> Why does the voucher not work?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseFive2\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingFive2\">\n<div class=\"accordion-body\">\n<p>Probably the voucher is no langer valid or is only valid for new customers. Please contact our customer service in case the voucher is valid but does not work.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingSix2\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseSix2\"><span class=\"material-icons\">expand_circle_down<\/span> Can the pickup and delivery addresses be different?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseSix2\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingSix2\">\n<div class=\"accordion-body\">\n<p>That\u2019s not a problem. You could, for example, have your dirty clothing picked up at home and the clean clothing delivered to your place of work.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingSeven2\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseSeven2\"><span class=\"material-icons\">expand_circle_down<\/span> Which payment methods are offered?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseSeven2\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingSeven2\">\n<div class=\"accordion-body\">\n<p>You can conveniently pay online with PayPal, SEPA Direct Debit or a credit card (VISA, MasterCard, American Express). We also offer payment on account for business and regular customers. For more information, please contact our support team.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingEight2\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseEight2\"><span class=\"material-icons\">expand_circle_down<\/span> Is it possible to change the pickup or delivery time on short notice?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseEight2\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingEight2\">\n<div class=\"accordion-body\">\n<p>You can easily change the pickup and delivery times in your Jonny Fresh account until the moment when our driver starts the tour.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fsn-text fsn-69e49c53146a0\">\n<h3 style=\"text-align: center;\">Questions about cleaning<\/h3>\n<div class=\"accordion jf-accordion\">\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingOne3\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseOne3\"><span class=\"material-icons\">expand_circle_down<\/span> How long does cleaning take?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseOne3\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingOne3\">\n<div class=\"accordion-body\">\n<p>Pickup, cleaning, and delivery generally take two days for business clothing. The processing time may vary, depending on the textiles being cleaned. The necessary processing time is shown in our product categories.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingTwo3\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseTwo3\"><span class=\"material-icons\">expand_circle_down<\/span> Which cleaning services are offered?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseTwo3\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingTwo3\">\n<div class=\"accordion-body\">\n<p>We clean business clothing, jackets and coats, general laundry, and clothing for special occasions. Waterproofing can also be offered for select product groups.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingThree3\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseThree3\"><span class=\"material-icons\">expand_circle_down<\/span> Who cleans the clothing?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseThree3\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingThree3\">\n<div class=\"accordion-body\">\n<p>Jonny Fresh performs the services. We work closely with select, carefully screened textile cleaning and laundry companies from the region and can vouch for the care with which they provide their services.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingFour3\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseFour3\"><span class=\"material-icons\">expand_circle_down<\/span> What if a stain isn\u2019t removed or other problems arise?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseFour3\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingFour3\">\n<div class=\"accordion-body\">\n<p>You can contact us over the phone or via email. If something needs to be cleaned again, we will pick it up and deliver it again free of charge.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-item\">\n<h4 class=\"accordion-header\" id=\"panelsStayOpen-headingFive3\"><a href=\"#\" class=\"accordion-button collapsed d-flex align-items-start\" data-bs-toggle=\"collapse\" data-bs-target=\"#panelsStayOpen-collapseFive3\"><span class=\"material-icons\">expand_circle_down<\/span> What about the hangers?<br \/>\n<\/a><\/h4>\n<div id=\"panelsStayOpen-collapseFive3\" class=\"accordion-collapse collapse\" aria-labelledby=\"panelsStayOpen-headingFive3\">\n<div class=\"accordion-body\">\n<p>If you have no further use for the hangers, you are welcome to return them to our drivers. This is generally possible with every pickup or delivery.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fsn-text fsn-69e49c53146b8\">\n<h3 style=\"text-align: center;\">Still have questions?<\/h3>\n<p style=\"text-align: center;\">No answers? No problem! Contact our <a href=\"\/en\/customer-service\/\">customer support<\/a> directly!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":376,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26704","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | Questions &amp; answers about textile cleaning | Jonny Fresh<\/title>\n<meta name=\"description\" content=\"Frequently Asked Questions about Jonny Fresh. 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