{"id":26653,"date":"2018-06-18T13:29:41","date_gmt":"2018-06-18T11:29:41","guid":{"rendered":"https:\/\/staging-www.jonnyfresh.com\/customer-service\/"},"modified":"2024-03-05T17:19:41","modified_gmt":"2024-03-05T16:19:41","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/staging-www.jonnyfresh.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"fsn-row full-width-row fsn-69f1e4b8113d0 jf-promo light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-7 order-2 order-md-1 text-center text-md-start jf-promo-content\"><div class=\"fsn-column-inner fsn-69f1e4b81147c light\"><div class=\"fsn-text fsn-69f1e4b8114ba jf-promo-text\">\n<h1 class=\"jf-promo-header-big\"><a href=\"https:\/\/staging-www.jonnyfresh.com\/en\/faq\/\">Have you seen our FAQ?<\/a><\/h1>\n<h2>All about ordering, cleaning and delivery service<\/h2>\n<p class=\"jf-promo-content-button jf-hide-native\"><a href=\"https:\/\/staging-www.jonnyfresh.com\/en\/faq\/\" class=\"btn btn-secondary btn-lg\">Click here for the FAQ<\/a><\/p>\n<\/div><div id=\"component-26460\" class=\"component fsn-69f1e4b812661\"><div  class=\"fsn-row full-width-container fsn-69f1e4b8127fe light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-69f1e4b81284b light\"><div class=\"fsn-text fsn-69f1e4b81287f\">\n<p>Still have questions?<\/p>\n<nav class=\"jf-phone-numbers\"><a href=\"tel:+4930536034570\"><img decoding=\"async\" src=\"https:\/\/static.jonnyfresh.com\/wp-content\/uploads\/flags\/en.png\" alt=\"UK flag\" width=\"17\" height=\"17\" \/> +49 30 536 034 570 <span class=\"material-icons\">phone<\/span><\/a><\/nav>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"col-12 col-md-5 order-1 order-md-2 jf-promo-img-container\"><div class=\"fsn-column-inner fsn-69f1e4b8128bb light\"><div class=\"fsn-text fsn-69f1e4b8128e8\">\n<div class=\"jf-promo-img-mask\"><img decoding=\"async\" src=\"https:\/\/staging-www.jonnyfresh.com\/wp-content\/uploads\/2022\/02\/jonny_fresh_kundenservice.jpg\" alt=\"Have you seen our FAQ?\" class=\"alignnone size-full wp-image-18571 jf-promo-img\" width=\"100%\" height=\"100%\" \/><\/div>\n<div class=\"jf-promo-img-mask-shadow\"><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"fsn-row full-width-container fsn-69f1e4b81291d light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-69f1e4b81294d light\"><\/div><\/div><\/div><\/div><div class=\"fsn-row full-width-row fsn-69f1e4b813688 jf-promo-box jf-promo-box-light light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-69f1e4b8136f3 jf-promo-box-content light\"><div class=\"fsn-text fsn-69f1e4b813729\">\n<h3 style=\"text-align: center;\">We would be glad to assist you \u2013<br \/>\ndo you still have questions or a special request?<\/h3>\n<p>You have seen our FAQs and didn\u2019t find your question? You prefer to contact us directly?<br \/>\nNo problem! We would be glad to assist you from Mo. to Th. 7 am. to 5 pm. and Fr. 7 am. to 1 pm. Call us at <a href=\"tel:030536034570\">030\u00a0536\u00a0034\u00a0570<\/a> from Germany or <a href=\"tel:0800700020\">0800\u00a0700\u00a0020<\/a> from Austria or use the form to contact us!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"jf-contact-form\" class=\"fsn-row full-width-row fsn-69f1e4b81375e jf-content-box jf-content-box-alt jf-business-contact-form light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-69f1e4b8137a2 light\"><div  class=\"fsn-row full-width-container fsn-69f1e4b8137e9 light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-12 col-lg-5 jf-content-box-content\"><div class=\"fsn-column-inner fsn-69f1e4b813825 light\"><div class=\"fsn-text fsn-69f1e4b813852\">\n<div class=\"jf-content-box-small-header\">We&#8217;re happy to help<\/div>\n<h3>Do you have any questions or<br \/>\na special request?<\/h3>\n<p>You couldn&#8217;t find a suitable answer to your question in our FAQ? No problem, just write to us using the contact form. We will take care of your request immediately and get back to you as soon as possible.<\/p>\n<p>We look forward to hearing from you and continuing to provide you with fresh laundry.<\/p>\n<\/div><\/div><\/div><div class=\"col-12 col-lg-7\"><div class=\"fsn-column-inner fsn-69f1e4b813875 light\"><div class=\"fsn-text fsn-69f1e4b81389d\">\n<iframe id=\"jfSalesForceContactForm\" style=\"width: 100%;\" data-src=\"https:\/\/jonnyfresh--pre--c.visualforce.com\/apex\/ContactUs\" data-lang=\"en\" scrolling=\"no\" onload=\"salesForceIframeManager.handleOnLoad(this)\"><\/iframe>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"fsn-row full-width-container fsn-69f1e4b8138fb light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-69f1e4b81392a light\"><div id=\"component-26448\" class=\"component fsn-69f1e4b814e0e\"><div class=\"fsn-row full-width-row fsn-69f1e4b815eab jf-content-box jf-content-box-download-app light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-69f1e4b815f1b light\"><div  class=\"fsn-row full-width-container fsn-69f1e4b815f6a light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-12 col-lg-6 jf-content-box-content order-1 order-lg-2 d-flex align-items-center\"><div class=\"fsn-column-inner fsn-69f1e4b815fb4 light\"><div class=\"fsn-text fsn-69f1e4b815ff4\">\n<h4>Laundry by smartphone<\/h4>\n<h3>10% coupon exclusively in our Jonny Fresh app<\/h3>\n<p>Want to save 10% on your order? Simply download the Jonny Fresh laundry app to your smartphone \u2013 available for Android and iOS. With just a few clicks, you can book your textile cleaning anytime, anywhere, and always keep track of your order status. Use the promo code <strong>APP10<\/strong> when placing your order to get a 10% discount.*<br \/>Available for private customers in <strong>Berlin, Frankfurt, Hamburg, Hanover, Potsdam, Munich, and Vienna<\/strong>.<\/p>\n<p>*Valid with a minimum order value of \u20ac25. Redeemable once in the app. Cannot be combined with other promotions. Valid until July 13, 2025.<\/p>\n<p><a href=\"https:\/\/apps.apple.com\/de\/app\/jonny-fresh-textilreinigung\/id1024534584\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/staging-www.jonnyfresh.com\/wp-content\/uploads\/2022\/01\/download-apple.png\" alt=\"Download Jonny Fresh app from Apple Store\" width=\"103\" height=\"30\" class=\"alignnone wp-image-18543\"><\/a><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=de.jonnyfresh.jonnyfresh\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/staging-www.jonnyfresh.com\/wp-content\/uploads\/2022\/01\/download-google.png\" alt=\"Download Jonny Fresh app from Google Play\" width=\"103\" height=\"30\" class=\"alignnone wp-image-18547\"><\/a><\/p>\n<\/div><\/div><\/div><div class=\"col-12 col-lg-6 d-flex justify-content-center order-2 order-lg-1\"><div class=\"fsn-column-inner fsn-69f1e4b8162ba light\"><div class=\"fsn-text fsn-69f1e4b81634b\">\n<p><img decoding=\"async\" src=\"https:\/\/media.jonnyfresh.com\/wp-content\/uploads\/2024\/03\/waesche_waschen_mit_dem_smartphone.jpg\" alt=\"Jonny Fresh mobile app\" width=\"451\" height=\"607\" class=\"alignnone wp-image-19055\"><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":235,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26653","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service | Jonny Fresh<\/title>\n<meta name=\"description\" content=\"Do you have questions regarding our laundry service or a special request? 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