{"id":26653,"date":"2018-06-18T13:29:41","date_gmt":"2018-06-18T11:29:41","guid":{"rendered":"https:\/\/staging-www.jonnyfresh.com\/customer-service\/"},"modified":"2024-03-05T17:19:41","modified_gmt":"2024-03-05T16:19:41","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/staging-www.jonnyfresh.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"fsn-row full-width-row fsn-6a59538e3dfbb jf-promo light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-7 order-2 order-md-1 text-center text-md-start jf-promo-content\"><div class=\"fsn-column-inner fsn-6a59538e3e059 light\"><div class=\"fsn-text fsn-6a59538e3e096 jf-promo-text\">\n<h1 class=\"jf-promo-header-big\"><a href=\"https:\/\/staging-www.jonnyfresh.com\/en\/faq\/\">Have you seen our FAQ?<\/a><\/h1>\n<h2>All about ordering, cleaning and delivery service<\/h2>\n<p class=\"jf-promo-content-button jf-hide-native\"><a href=\"https:\/\/staging-www.jonnyfresh.com\/en\/faq\/\" class=\"btn btn-secondary btn-lg\">Click here for the FAQ<\/a><\/p>\n<\/div><div id=\"component-26460\" class=\"component fsn-6a59538e3e417\"><div  class=\"fsn-row full-width-container fsn-6a59538e3e5f7 light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-6a59538e3e64b light\"><div class=\"fsn-text fsn-6a59538e3e681\">\n<p>Still have questions?<\/p>\n<nav class=\"jf-phone-numbers\"><a href=\"tel:+4930536034570\"><img decoding=\"async\" src=\"https:\/\/static.jonnyfresh.com\/wp-content\/uploads\/flags\/en.png\" alt=\"UK flag\" width=\"17\" height=\"17\" \/> +49 30 536 034 570 <span class=\"material-icons\">phone<\/span><\/a><\/nav>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"col-12 col-md-5 order-1 order-md-2 jf-promo-img-container\"><div class=\"fsn-column-inner fsn-6a59538e3e6bb light\"><div class=\"fsn-text fsn-6a59538e3e6e6\">\n<div class=\"jf-promo-img-mask\"><img decoding=\"async\" src=\"https:\/\/staging-www.jonnyfresh.com\/wp-content\/uploads\/2022\/02\/jonny_fresh_kundenservice.jpg\" alt=\"Have you seen our FAQ?\" class=\"alignnone size-full wp-image-18571 jf-promo-img\" width=\"100%\" height=\"100%\" \/><\/div>\n<div class=\"jf-promo-img-mask-shadow\"><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"fsn-row full-width-container fsn-6a59538e3e717 light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-6a59538e3e745 light\"><\/div><\/div><\/div><\/div><div class=\"fsn-row full-width-row fsn-6a59538e3eb04 jf-promo-box jf-promo-box-light light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-6a59538e3eb66 jf-promo-box-content light\"><div class=\"fsn-text fsn-6a59538e3eb9f\">\n<h3 style=\"text-align: center;\">We would be glad to assist you \u2013<br \/>\ndo you still have questions or a special request?<\/h3>\n<p>You have seen our FAQs and didn\u2019t find your question? You prefer to contact us directly?<br \/>\nNo problem! We would be glad to assist you from Mo. to Th. 7 am. to 5 pm. and Fr. 7 am. to 1 pm. Call us at <a href=\"tel:030536034570\">030\u00a0536\u00a0034\u00a0570<\/a> from Germany or <a href=\"tel:0800700020\">0800\u00a0700\u00a0020<\/a> from Austria or use the form to contact us!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"jf-contact-form\" class=\"fsn-row full-width-row fsn-6a59538e3ebe1 jf-content-box jf-content-box-alt jf-business-contact-form light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-6a59538e3ec37 light\"><div  class=\"fsn-row full-width-container fsn-6a59538e3ec88 light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-12 col-lg-5 jf-content-box-content\"><div class=\"fsn-column-inner fsn-6a59538e3ecc9 light\"><div class=\"fsn-text fsn-6a59538e3ecfb\">\n<div class=\"jf-content-box-small-header\">We&#8217;re happy to help<\/div>\n<h3>Do you have any questions or<br \/>\na special request?<\/h3>\n<p>You couldn&#8217;t find a suitable answer to your question in our FAQ? No problem, just write to us using the contact form. We will take care of your request immediately and get back to you as soon as possible.<\/p>\n<p>We look forward to hearing from you and continuing to provide you with fresh laundry.<\/p>\n<\/div><\/div><\/div><div class=\"col-12 col-lg-7\"><div class=\"fsn-column-inner fsn-6a59538e3ed1e light\"><div class=\"fsn-text fsn-6a59538e3ed44\">\n<iframe id=\"jfSalesForceContactForm\" style=\"width: 100%;\" data-src=\"https:\/\/jonnyfresh--pre--c.visualforce.com\/apex\/ContactUs\" data-lang=\"en\" scrolling=\"no\" onload=\"salesForceIframeManager.handleOnLoad(this)\"><\/iframe>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"fsn-row full-width-container fsn-6a59538e3eda2 light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-6a59538e3edcd light\"><div id=\"component-26448\" class=\"component fsn-6a59538e3f17b\"><div class=\"fsn-row full-width-row fsn-6a59538e3fb5b jf-content-box jf-content-box-download-app light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"container\"><div class=\"row\"><div class=\"col-sm-12\"><div class=\"fsn-column-inner fsn-6a59538e3fbbd light\"><div  class=\"fsn-row full-width-container fsn-6a59538e3fc05 light\" style=\"background-repeat:repeat;background-position:left top;background-attachment:scroll;background-size:auto;\"><div class=\"row\"><div class=\"col-12 col-lg-6 jf-content-box-content order-1 order-lg-2 d-flex align-items-center\"><div class=\"fsn-column-inner fsn-6a59538e3fc48 light\"><div class=\"fsn-text fsn-6a59538e3fc92\">\n<h4>Laundry by smartphone<\/h4>\n<h3>10% coupon exclusively in our Jonny Fresh app<\/h3>\n<p>Want to save 10% on your order? Simply download the Jonny Fresh laundry app to your smartphone \u2013 available for Android and iOS. With just a few clicks, you can book your textile cleaning anytime, anywhere, and always keep track of your order status. Use the promo code <strong>APP10<\/strong> when placing your order to get a 10% discount.*<br \/>Available for private customers in <strong>Berlin, Frankfurt, Hamburg, Hanover, Potsdam, Munich, and Vienna<\/strong>.<\/p>\n<p>*Valid with a minimum order value of \u20ac25. Redeemable once in the app. Cannot be combined with other promotions. Valid until July 13, 2025.<\/p>\n<p><a href=\"https:\/\/apps.apple.com\/de\/app\/jonny-fresh-textilreinigung\/id1024534584\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/staging-www.jonnyfresh.com\/wp-content\/uploads\/2022\/01\/download-apple.png\" alt=\"Download Jonny Fresh app from Apple Store\" width=\"103\" height=\"30\" class=\"alignnone wp-image-18543\"><\/a><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=de.jonnyfresh.jonnyfresh\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/staging-www.jonnyfresh.com\/wp-content\/uploads\/2022\/01\/download-google.png\" alt=\"Download Jonny Fresh app from Google Play\" width=\"103\" height=\"30\" class=\"alignnone wp-image-18547\"><\/a><\/p>\n<\/div><\/div><\/div><div class=\"col-12 col-lg-6 d-flex justify-content-center order-2 order-lg-1\"><div class=\"fsn-column-inner fsn-6a59538e3fcc3 light\"><div class=\"fsn-text fsn-6a59538e3fcea\">\n<p><img decoding=\"async\" src=\"https:\/\/media.jonnyfresh.com\/wp-content\/uploads\/2024\/03\/waesche_waschen_mit_dem_smartphone.jpg\" alt=\"Jonny Fresh mobile app\" width=\"451\" height=\"607\" class=\"alignnone wp-image-19055\"><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":235,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26653","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service | Jonny Fresh<\/title>\n<meta name=\"description\" content=\"Do you have questions regarding our laundry service or a special request? 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