Corporate services at
your company –
Thüga AG

1. Can I also drop my laundry without priorly placing an order online?

The driver of Jonny Fresh only accepts orders that have been booked online. The online ordering system is important for logistical reasons and facilitates the assignment of the laundry to the respective customer.

 

2. How do I use Jonny Fresh?

It’s easy, all you have to do is log in with your Jonny Fresh company account on the website, place an order for your laundry to be picked up, and take it to the laundry station in your personalized Jonny Fresh laundry bag. A Jonny Fresh driver will retrieve the collected laundry twice a week and take it to be cleaned. Your freshly washed and ironed laundry will then be dropped off for you at the laundry station with the next laundry delivery, and you can pick it up there when you have a moment.

Attention: We won’t accept any orders that aren’t submitted online ahead of time! Order by Wednesday at 5:00 a.m. to have the driver pick up your laundry the same day and be sure to leave it at the laundry station before 10:00 a.m. Orders that need to be picked up on a Friday must be booked by 5:00 a.m. the same day and the laundry must be left at the laundry station no later than shortly before 10:00 a.m.

 

3. How do I create a Thüga company account?

To ensure our system recognizes that you are a Thüga employee, you will have to click in the “Are you registering for a company” area during registration and then enter the company code THGAG.

 

4. When and where can I drop off and pick up my laundry?

You can drop your laundry off and pick it up at the laundry station. Jonny Fresh picks up all the laundry at the laundry station every Wednesday and Friday between 10:00 a.m. and 2:00 p.m, while at the same time leaving the fresh laundry at the laundry station. Dirty laundry needs to be dropped off on the day that has been booked before 10:00 a.m. and the fresh laundry can be picked up after 2:00 p.m.

Attention: Please be sure to use your personalized laundry bag. Our Jonny Fresh driver will only accept laundry that is inside a Jonny Fresh laundry bag!

 

5. What happens if I am delayed and can only drop off my laundry after 10:00 a.m.?

If you drop off your laundry after 10:00 a.m., our driver won’t be able to take your laundry with them. We will have to clean and deliver your laundry on the next available date.

 

6. Where do I get a Jonny Fresh laundry bag?

Your can pick up your laundry bag marked with your name, company code, and customer number before your next order by presenting your Jonny Fresh customer number your contact person.

 

7. Where do I find my customer number?

You can find your customer number in the e-mail we send you to confirm registration. The customer number is also stored in your Jonny Fresh account under “My Contact Information”.

 

8. What should I do if I lose my laundry bag or it is no longer usable?

If your laundry bag is lost or no longer usable, go to your contact person. There you will get a new laundry bag once you show your customer number.

 

9. What should I do if the plastic card comes off of my laundry bag or the writing is no longer legible?

If the writing is no longer legible, you can easily trace over it with a permanent pen. From your contact person you can also get a new card once the old plastic card is no longer usable.

 

10. How is my fresh laundry delivered?

You will receive your clean articles hung on a hanger and protected by wrapping or, in the case of textiles, such as flat, folded laundry that cannot be hung up, packed in paper. Your laundry and laundry bag will be held for you at the laundry station until you pick them up.

By the way: If you do no further need the wire hangers, you are welcome to return them to Jonny Fresh. Depending on the condition, we can then reuse them. Simply hang the empty hangers in the wash station so that the driver can take them with them.

 

11. How much do pickup and delivery cost?

Laundry pickup and delivery is free for Thüga employees. The charge for cleaning your things only has to meet a minimum order value of EUR 10.

 

12. How long will it take to process my laundry?

We will generally process your laundry by the next laundry delivery. Anyone who drops off their laundry for pickup and cleaning on Wednesday can pick up their laundry from the laundry station starting Friday. Laundry that is retrieved on Friday will be returned on Wednesday. There are exceptional cases, however, in which it may take a week to process your laundry. The exact processing time for each article of clothing can be found in the order process.

1. How do I redeem vouchers?

Register with Jonny Fresh through the website and fill your laundry basket. Then click on “Redeem voucher?”, enter the code, and click on “Redeem”. The voucher amount will then automatically count toward the total amount.

 

2. Can the pickup and delivery addresses be different?

At your convenience, you can also use the Jonny Fresh service at home or while traveling (for example to Berlin) in the hotel. However, drops and deliveries within the company premises can not be combined with addresses outside. It is thus e.g. not possible to hand over the laundry at home and have it delivered to the office.

 

3. Which payment methods are offered?

You can conveniently pay online with PayPal, credit card (VISA, MasterCard, American Express), or by SEPA Direct Debit. For more information, please contact our support team.